PAIA MANUAL
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (PAIA)
Mercury Africa Networks
📞 +27 82 723 2058
📧 info@mercuryafrica.com
📍 Cape Town, Western Cape
🕒 Office Hours: 08:00 AM – 16:00 PM

1. Introduction
This manual is prepared in accordance with the Promotion of Access to Information Act (PAIA), which gives effect to the constitutional right of access to any information held by public or private bodies that is required for the exercise or protection of any rights.

2. Company Overview
Mercury Africa Networks is a pan-African technology and solutions provider that offers cutting-edge IT services, healthcare innovations, and talent solutions. We are committed to protecting personal data and complying with South African legislation regarding access to information.

3. Contact Details
Information Officer: [Appointed Person or Director]

Telephone: +27 82 723 2058

Email: info@mercuryafrica.com

Physical Address: Cape Town, Western Cape

Website: www.mercuryafrica.com

4. The ACT and Section 10 Guide
A guide on how to use the Act is available from the Human Rights Commission.

Website: www.sahrc.org.za

Email: paia@sahrc.org.za

Phone: +27 11 877 3600

5. Records Available in Terms of Other Legislation
Records are kept in accordance with the following South African legislation, where applicable:

Companies Act 71 of 2008

Basic Conditions of Employment Act 75 of 1997

Labour Relations Act 66 of 1995

Employment Equity Act 55 of 1998

Income Tax Act 58 of 1962

VAT Act 89 of 1991

Electronic Communications and Transactions Act 25 of 2002

Protection of Personal Information Act (POPIA) 4 of 2013

6. Records Held by Mercury Africa Networks
Mercury Africa Networks holds records in the following categories:

Company Records:

Company registration documents

Statutory company records

Personnel Records:

Employment contracts

Policies and procedures

Employee personal details (where applicable)

Client Records:

Contact information

Project files

Service agreements

Financial Records:

Invoices and billing statements

Tax records

Accounting documents

Marketing Records:

Promotional materials

Website analytics

Social media campaigns

7. Request Procedure
To request access to any of the above records, you must submit a written request using the prescribed Form C (available at www.sahrc.org.za). Requests must be sent to the Information Officer via email or post.

Request must include:

Full name and contact details of the requester

Description of the record requested

The right the requester is seeking to protect

Proof of identity (e.g., ID or business registration)

8. Grounds for Refusal of Access
Access to records may be refused if:

It would violate the privacy of a third party

It contains confidential commercial information

It is legally privileged

Disclosure is prohibited by law

9. Fees
A request fee and access fee may be charged as prescribed by PAIA regulations. These fees will be communicated upon receipt of the request.

10. Availability of the Manual
This manual is available:

On our website: www.mercuryafrica.com

In hard copy at our offices, upon request